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FAQs
Getting started
WenWe lets you bring photos and videos together in a shared Album, then turn your favourite moments into a Film. You can invite others to add their pictures, chat in the Album and keep everything together in one place.
The Homepage shows your recent Albums and Films. You can open them from there or visit your Library to see everything.
You can access your Community, notifications and account, as well as your invitations, Library and PhotoLab.
An Album holds the photos and videos you and your sharers add. A Film is a montage you make using material from an Album, with your choice of style and music.
No. Every Film starts with an Album. Create an Album, add photos and videos, then choose what you want to include in your Film. Anyone contributing to the Album can make their own films.
Albums
Tap Create, give your Album a name and, if you like, add a cover photo. You can then add your own photos and videos and invite other people to share theirs.
No. You can keep an Album for yourself, although Albums are designed for sharing. WenWe works across iPhone and Android.
No. You and the people sharing an Album can keep adding memories after the event. Making a Film does not close the Album.
Yes. Open the Album’s options to change its details.
You can keep adding photos and videos while you have storage available in your account.
Albums are private to the people who share them. An invitation or Album QR code gives someone a way to join; it does not make the Album public.
Inviting people
Open the Album and use its invitation options. You can invite people from your Friends or Participants lists, invite a Group, share a link or generate a QR code.
A Friend is on your WenWe Friends list. A Participant is someone you share an Album with who is not on your Friend’s list.
Yes. If they do not have WenWe yet, they’ll need to download it and sign up. They may then need to return to your invitation link and tap it again to join.
Yes. People can scan your Album’s QR code directly from your phone or they can also download and print it to include with an invitation to an event.
If the Album’s invitation setting allows it, sharers can invite other people. You’ll find the option at the bottom of the Contributor section. It’s useful when you do not know everyone who might have photos to contribute.
You can invite as many people as you like.
You can see their contributions in the Album and receive a notification if you have the relevant notifications enabled.
Yes. Open the Album and select the option to leave or remove it from your account.
Photos videos and messages
Open an Album and add photos and videos from your phone’s photo library, capture new ones in the app, or select material you already have in your own WenWe Library.
WenWe supports common photo and video formats, including JPG, PNG, MOV and MP4, from iPhone and Android devices.
Yes. You can remove photos or videos you’ve added to an Album. If you created the Album, you can also remove material added by others.
Yes. Album sharers can leave messages and chat around the memories they’ve collected. You can also comment on individual photos and videos.
The people sharing an Album can use its shared material to make Films. Bear this in mind when deciding what to add or whom to invite.
Making a Film
Open an Album, choose the photos and videos you want, then select the Film option on the Album’s image. You can arrange your material, choose a style and music, preview the result and release it when you’re happy.
No. Your Film uses material from the Album, while the Album remains available for everyone sharing it.
Yes. Different sharers can choose different material and make their own Films from the same Album.
You can select everything or choose individual photos and videos. Either way, the material in your Album stays unchanged.
Yes. You can rearrange them manually while editing your Film. You can also use the available ordering controls to start with a suggested order.
It’s where you can put material you have taken out of your Film while editing. You can bring it back if you change your mind.
A Film can be up to 20 minutes long. Its length depends on how much material you choose and the style you use. If your selection runs too long, we’ll shorten it and leave the unused shots in the boneyard.
Yes. For the best result, choose a Film format that suits most of the material you’ve selected.
Styles and music
Styles change the pace and appearance of your montage. There are 12 to choose from, ranging from gentle slideshows to faster cuts.
Yes. Preview your Film with different styles and choose the one you like.
Yes. You can set the film to run in Portrait or Landscape.
Yes. You can toggle them on or off.
It can. Some styles show images for longer than others, so the same selection may produce a longer or shorter Film.
Yes. You can choose from WenWe’s available music tracks, use the suggested track or select no music.
Yes, if that option is available in your Film editor. You must have the rights needed to use and share any music you upload.
You can switch source video sound on in the Film and music settings. If you also choose a music track, the two can be mixed together.
Yes. Choose No Music. If you enable sound from your video clips, that sound can still play.
Yes. You can personalise your Film with an opening caption and end credits, and switch the credits off if you prefer.
Previewing and releasing
Yes. Preview it, make changes and try different choices until you’re happy.
The preview is streamed quickly at a lower resolution. Releasing your Film produces the finished, higher quality version.
A short Film may preview quickly; a longer one or one mixing video sound and music may take more time.
WenWe processes the finished version so it can be viewed and shared.
You can make another Film using the Album’s material, changing your selection, order, style or music. You can also use Remix to make another version of any Film you’ve created.
Sharing downloading and deleting
Yes.
Yes. Use the Film’s share option to send them a viewing link.
Open it and use its available sharing options.
A Film and its source Album are separate. Check the confirmation shown in the app before deleting either one.
Deleting an Album can affect everyone sharing it and access to its photos and videos. Read the app’s confirmation carefully before you proceed.
WenWe Connect and our PhotoBooths
It’s a booth where you can take photos and get prints to take away. You can also get digital copies through WenWe.
No. You can use the booth and collect your prints without the app. To keep and share your digital pictures in WenWe, you’ll need to download the app and join the Album linked to your session.
Scan the QR code provided with your session. It takes you towards the WenWe Album containing your digital photos. If you do not already use WenWe, you’ll need to download the app and sign up.
Yes. Your digital photos are made available through an Album. Once you have access, you can keep them there, share the Album with people you choose and use its material to make a Film.
Connect is an optional PhotoBooth experience. After taking your photos, you can answer five questions and be matched with another person or group that has used the booth.
No. Groups are matched with other groups, and individuals with other individuals.
Connect can be a fun way to meet someone new. Some booth experiences may be designed for singles or a particular event, but taking part and making contact are always your choice.
If Connect finds a match, you’ll see their pictures on screen and the connection details will print. Scan the QR code to join their Album. You can choose whether to send them a message there – it’s up to you.
No. Connect does not share your phone number or email address with your match.
No. Whether you join an Album or send a message is up to you.
No. An invitation or QR code relates to the particular Album being shared. It does not open your other Albums or your account.
Yes. You can choose to take your photos and skip Connect.
Community
No. WenWe has no public feed. Albums are shared with the people you choose. A Film’s viewing access depends on how you share it and any available privacy setting.
No. They can only see content you have shared with them.
Use Add Friend in your Community section to send an invitation. You can also invite a Participant to become a Friend.
Groups help you invite several Friends to share an Album without selecting each person separately.
You’ll need to add them as a Friend first.
Account and storage
No. You can add one if you like.
It’s the name other people see when you share Albums, make Films and interact with your Community. You can change it in your account.
Your account shows how much of your storage allowance you’ve used.
Use the account closure option in your account settings. Read the information shown there about your own content and anything you’ve shared in other people’s Albums before confirming.
You’ll need to free up space or move to a plan with more storage before adding more material. Check your account for your current usage.
Payments and subscriptions
Yes. The Free plan includes 5GB of storage.
A Member subscribes £1.99 per month. Membership includes 25GB of storage, 50% off your first PhotoLab purchase & 10% off subsequent purchases
A Plus Member subscribes £3.99 per month Membership includes 100GB of storage, 50% off your first PhotoLab purchase & 10% off subsequent purchases
Yes. Invite three new users to WenWe and you’ll get free membership for three months.
Notifications and support
Yes. You can manage notification categories in your account settings, including invitations, new media, messages and storage alerts.
Open Help & Support in your account for FAQs, guides and a way to contact us.
Our team usually responds during business hours, 9am to 5pm.
Yes. Use the feedback or contact option in Help & Support. We welcome suggestions and reports of anything that isn’t working.
Privacy and responsible sharing
No. WenWe does not have a public feed or sell your data to target you with advertising. Our Privacy Policy explains how we handle your information. You can opt in to getting details of offers from us and our partners if you like.
People sharing the Album are able to view, save and use its material in their own Films. Only share photos and videos you’re comfortable sharing with those people.
WenWe offers music tracks for use in the app. If you upload your own music, or add a video containing someone else’s music, you need the appropriate permission.
You can contact the Album owner or report the issue to WenWe through Help & Support.
PhotoLab
PhotoLab is our in-app shop for turning your images into prints, PhotoBooth style prints, magnets and LithoPanes.
It’s a three-dimensional version of a photo, made in house. It comes with a stand and a small light to show the image.
They’re photo layouts available as quads or strips, with a choice of borders.
Yes. Select collection when ordering, and we’ll let you know when it’s ready at the store.
The available delivery and collection options are shown at checkout.
WenWe lets you bring photos and videos together in a shared Album, then turn your favourite moments into a Film. You can invite others to add their pictures, chat in the Album and keep everything together in one place.
The Homepage shows your recent Albums and Films. You can open them from there or visit your Library to see everything.
You can access your Community, notifications and account, as well as your invitations, Library and PhotoLab.
An Album holds the photos and videos you and your sharers add. A Film is a montage you make using material from an Album, with your choice of style and music.
No. Every Film starts with an Album. Create an Album, add photos and videos, then choose what you want to include in your Film. Anyone contributing to the Album can make their own films.
Tap Create, give your Album a name and, if you like, add a cover photo. You can then add your own photos and videos and invite other people to share theirs.
No. You can keep an Album for yourself, although Albums are designed for sharing. WenWe works across iPhone and Android.
No. You and the people sharing an Album can keep adding memories after the event. Making a Film does not close the Album.
Yes. Open the Album’s options to change its details.
You can keep adding photos and videos while you have storage available in your account.
Albums are private to the people who share them. An invitation or Album QR code gives someone a way to join; it does not make the Album public.
Open the Album and use its invitation options. You can invite people from your Friends or Participants lists, invite a Group, share a link or generate a QR code.
A Friend is on your WenWe Friends list. A Participant is someone you share an Album with who is not on your Friend’s list.
Yes. If they do not have WenWe yet, they’ll need to download it and sign up. They may then need to return to your invitation link and tap it again to join.
Yes. People can scan your Album’s QR code directly from your phone or they can also download and print it to include with an invitation to an event.
If the Album’s invitation setting allows it, sharers can invite other people. You’ll find the option at the bottom of the Contributor section. It’s useful when you do not know everyone who might have photos to contribute.
You can invite as many people as you like.
You can see their contributions in the Album and receive a notification if you have the relevant notifications enabled.
Yes. Open the Album and select the option to leave or remove it from your account.
Open an Album and add photos and videos from your phone’s photo library, capture new ones in the app, or select material you already have in your own WenWe Library.
WenWe supports common photo and video formats, including JPG, PNG, MOV and MP4, from iPhone and Android devices.
Yes. You can remove photos or videos you’ve added to an Album. If you created the Album, you can also remove material added by others.
Yes. Album sharers can leave messages and chat around the memories they’ve collected. You can also comment on individual photos and videos.
The people sharing an Album can use its shared material to make Films. Bear this in mind when deciding what to add or whom to invite.
Open an Album, choose the photos and videos you want, then select the Film option on the Album’s image. You can arrange your material, choose a style and music, preview the result and release it when you’re happy.
No. Your Film uses material from the Album, while the Album remains available for everyone sharing it.
Yes. Different sharers can choose different material and make their own Films from the same Album.
You can select everything or choose individual photos and videos. Either way, the material in your Album stays unchanged.
Yes. You can rearrange them manually while editing your Film. You can also use the available ordering controls to start with a suggested order.
It’s where you can put material you have taken out of your Film while editing. You can bring it back if you change your mind.
A Film can be up to 20 minutes long. Its length depends on how much material you choose and the style you use. If your selection runs too long, we’ll shorten it and leave the unused shots in the boneyard.
Yes. For the best result, choose a Film format that suits most of the material you’ve selected.
Styles change the pace and appearance of your montage. There are 12 to choose from, ranging from gentle slideshows to faster cuts.
Yes. Preview your Film with different styles and choose the one you like.
Yes. You can set the film to run in Portrait or Landscape.
Yes. You can toggle them on or off.
It can. Some styles show images for longer than others, so the same selection may produce a longer or shorter Film.
Yes. You can choose from WenWe’s available music tracks, use the suggested track or select no music.
Yes, if that option is available in your Film editor. You must have the rights needed to use and share any music you upload.
You can switch source video sound on in the Film and music settings. If you also choose a music track, the two can be mixed together.
Yes. Choose No Music. If you enable sound from your video clips, that sound can still play.
Yes. You can personalise your Film with an opening caption and end credits, and switch the credits off if you prefer.
Yes. Preview it, make changes and try different choices until you’re happy.
The preview is streamed quickly at a lower resolution. Releasing your Film produces the finished, higher quality version.
A short Film may preview quickly; a longer one or one mixing video sound and music may take more time.
WenWe processes the finished version so it can be viewed and shared.
You can make another Film using the Album’s material, changing your selection, order, style or music. You can also use Remix to make another version of any Film you’ve created.
Yes.
Yes. Use the Film’s share option to send them a viewing link.
Open it and use its available sharing options.
A Film and its source Album are separate. Check the confirmation shown in the app before deleting either one.
Deleting an Album can affect everyone sharing it and access to its photos and videos. Read the app’s confirmation carefully before you proceed.
It’s a booth where you can take photos and get prints to take away. You can also get digital copies through WenWe.
No. You can use the booth and collect your prints without the app. To keep and share your digital pictures in WenWe, you’ll need to download the app and join the Album linked to your session.
Scan the QR code provided with your session. It takes you towards the WenWe Album containing your digital photos. If you do not already use WenWe, you’ll need to download the app and sign up.
Yes. Your digital photos are made available through an Album. Once you have access, you can keep them there, share the Album with people you choose and use its material to make a Film.
Connect is an optional PhotoBooth experience. After taking your photos, you can answer five questions and be matched with another person or group that has used the booth.
No. Groups are matched with other groups, and individuals with other individuals.
Connect can be a fun way to meet someone new. Some booth experiences may be designed for singles or a particular event, but taking part and making contact are always your choice.
If Connect finds a match, you’ll see their pictures on screen and the connection details will print. Scan the QR code to join their Album. You can choose whether to send them a message there – it’s up to you.
No. Connect does not share your phone number or email address with your match.
No. Whether you join an Album or send a message is up to you.
No. An invitation or QR code relates to the particular Album being shared. It does not open your other Albums or your account.
Yes. You can choose to take your photos and skip Connect.
No. WenWe has no public feed. Albums are shared with the people you choose. A Film’s viewing access depends on how you share it and any available privacy setting.
No. They can only see content you have shared with them.
Use Add Friend in your Community section to send an invitation. You can also invite a Participant to become a Friend.
Groups help you invite several Friends to share an Album without selecting each person separately.
You’ll need to add them as a Friend first.
No. You can add one if you like.
It’s the name other people see when you share Albums, make Films and interact with your Community. You can change it in your account.
Your account shows how much of your storage allowance you’ve used.
Use the account closure option in your account settings. Read the information shown there about your own content and anything you’ve shared in other people’s Albums before confirming.
You’ll need to free up space or move to a plan with more storage before adding more material. Check your account for your current usage.
Yes. The Free plan includes 5GB of storage.
A Member subscribes £1.99 per month. Membership includes 25GB of storage, 50% off your first PhotoLab purchase & 10% off subsequent purchases
A Plus Member subscribes £3.99 per month Membership includes 100GB of storage, 50% off your first PhotoLab purchase & 10% off subsequent purchases
Yes. Invite three new users to WenWe and you’ll get free membership for three months.
Yes. You can manage notification categories in your account settings, including invitations, new media, messages and storage alerts.
Open Help & Support in your account for FAQs, guides and a way to contact us.
Our team usually responds during business hours, 9am to 5pm.
Yes. Use the feedback or contact option in Help & Support. We welcome suggestions and reports of anything that isn’t working.
No. WenWe does not have a public feed or sell your data to target you with advertising. Our Privacy Policy explains how we handle your information. You can opt in to getting details of offers from us and our partners if you like.
People sharing the Album are able to view, save and use its material in their own Films. Only share photos and videos you’re comfortable sharing with those people.
WenWe offers music tracks for use in the app. If you upload your own music, or add a video containing someone else’s music, you need the appropriate permission.
You can contact the Album owner or report the issue to WenWe through Help & Support.
PhotoLab is our in-app shop for turning your images into prints, PhotoBooth style prints, magnets and LithoPanes.
It’s a three-dimensional version of a photo, made in house. It comes with a stand and a small light to show the image.
They’re photo layouts available as quads or strips, with a choice of borders.
Yes. Select collection when ordering, and we’ll let you know when it’s ready at the store.
The available delivery and collection options are shown at checkout.
Our pop-up PhotoLab store is open at 56 Dean Street, Soho, London W1D 6AL.
You can use our PhotoBooths, collect your prints and explore PhotoLab products.
Yes. You can take photos and receive prints without the app. Download WenWe if you want to access your digital photos in an Album.
Yes. Ask the team about the current production and collection time.
Yes. Choose collection in the app, then wait until we tell you it’s ready.
We’re open every day from 11am to 10pm and to 11pm on Fridays and Saturdays.
We designed and built them ourselves. They use WenWe software to connect printed booth photos with digital Albums, and some experiences offer the optional WenWe Connect feature.
We’re expecting to be making announcements soon - watch this space.
Sort your old photos into Albums and keep your memories catalogued and safe.
Capture your child’s milestones—use Remix to add new images as they grow and create a WenWe of their life.
Print your Album’s QR code to display at a venue or include with invitations, so guests can join and add their pictures.
In the Contributors section of an Album, enable the option for contributors to invite other friends and see your project grow.
Mixing portrait and landscape images? Choose the format that suits most of the material in your Film.
Create a birthday Album with friends and family, then choose your favourite pictures to make a Film. Add an opening caption and share it with the birthday person.
Not getting the shots you hoped for? Post a message explaining what you’d like.
Films can run for up to 20 minutes. If you have more memories to include, make another Film from the same Album, or use remix.
Invite three friends to download the app and get free Membership for three months.
Tap a clip and add a Caption.
Tap the cover image to quickly update or change it.
Tap on a Friend in the community section and see the images you share.
We’ll be adding a voice over feature, but in the meantime here’s a hack. Share a link to your film so you can play it on another device. While you’re watching it, record the voice over on your phone using voice memos.
Share the recording to files.
Go to “Your Music” in your account settings and upload the voiceover from “Your Files”.
Remix your WenWe and change the music by tapping “Upload” to add the Voice over.
Pick up your order from our Store and save the postage – we’d love to meet you!
WenWe PhotoLab is WenWe’s in-person photo experience at 58 Dean Street, Soho, London. It brings the brand’s shared-moment idea to life with distinctive PhotoBooths, printed photo strips and instant digital photos.
You can create custom printed photo strips and access your digital photos through the WenWe app. It’s designed so you leave with something physical and something you can keep sharing.
Yes, WenWe PhotoLab is set up as a memorable Soho experience for friends, dates, groups and days out in London. You can walk in for a photobooth session and leave with a keepsake.
The WenWe app lets friends create private Shared Albums, collect photos and videos together, and keep moments in one shared place. It also connects to your PhotoBooth digitals from WenWe PhotoLab.
Shared Albums are private spaces where you and your friends can add photos and videos together. They’re built to make it easier to collect memories without splitting them across separate camera rolls.
Yes, WenWe is built around collecting memories and turning favourite moments into physical keepsakes. That idea appears both in the app and at WenWe PhotoLab.
Yes, WenWe offers online booking for PhotoBooth sessions at WenWe PhotoLab in Soho. You can also find information on what to expect before you visit.
WenWe Connect is a PhotoBooth experience at WenWe PhotoLab in Soho, London. It asks you five questions, takes a PhotoBooth photo and matches you with people based on your answers.
WenWe provides a Privacy Policy that explains how personal data is collected, used, stored and protected across the app, website and PhotoLab services. There is also information on how to request deletion of your WenWe account and personal data.
Top Tips
Sort your old photos into Albums and keep your memories catalogued and safe.
Capture your child’s milestones—use Remix to add new images as they grow and create a WenWe of their life.
Print your Album’s QR code to display at a venue or include with invitations, so guests can join and add their pictures.
In the Contributors section of an Album, enable the option for contributors to invite other friends and see your project grow.
Mixing portrait and landscape images? Choose the format that suits most of the material in your Film.
Create a birthday Album with friends and family, then choose your favourite pictures to make a Film. Add an opening caption and share it with the birthday person.
Not getting the shots you hoped for? Post a message explaining what you’d like.
Films can run for up to 20 minutes. If you have more memories to include, make another Film from the same Album, or use remix.
Invite three friends to download the app and get free Membership for three months.
Tap a clip and add a Caption.
Tap the cover image to quickly update or change it.
Tap on a Friend in the community section and see the images you share.
We’ll be adding a voice over feature, but in the meantime here’s a hack. Share a link to your film so you can play it on another device. While you’re watching it, record the voice over on your phone using voice memos.
Share the recording to files.
Go to “Your Music” in your account settings and upload the voiceover from “Your Files”.
Remix your WenWe and change the music by tapping “Upload” to add the Voice over.
Pick up your order from our Store and save the postage – we’d love to meet you!
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